Terms and conditions

1. Your initial deposit/booking fee reserves your event date and is non-refundable.
2. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
3. We cannot assure that changes in size, style or flavors of the cake can be accommodated after the order is placed.  Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
4. Delivery and setup is £30.00 for local area (abergavenny and within 5 mile radius), £40.00 for up to 15 miles, beyond add £1.00 per mile
5. We are not responsible for any damage to the cake after setup is complete.  You are responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
6. If flowers are provided by an outside source, we will arrange up to 25 stems free; $1 for each additional stem.  You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
7. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
9. Our products may contain or come into contact with milk, wheat, nuts, soy, sulpher dioxide and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
10. Cakes or decoration may contain non-edibles, such as dowling rods, posy picks, wires.  Care is required in the removal of these before cutting and serving.  We assume no responsibility for the results of non-removal of these.
11. Performance of this agreement is contingent upon the ability of Cakes especially to complete the agreement and is subject to accidents, Acts of God, and other causes beyond our control.
12. We warrant that on delivery or collection the cakes shall conform to their description as set out in this document, be of satisfactory quality and comply with all food safety statutory and regulatory requirements in the UK.  We will not be held responsible for customer disappointment of the design or interpretation of the cake, as long as it is made in line with the customers pre-agreed requirements set out in this document. And will face no consequent liability.  It is the customers responsibility to ensure all the details within the order document and sketch/picture are correct and meet their exact requirements.
13. The warranty does not apply to any defect in the cakes arising from willful damage, accident, negligence by you or a third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
14. We cannot guarantee an exact replica of any cake, but we will do our best to make it so.  Where colour swatches are provided, we will do our best to match as close as we deem possible.  Exact colour matches are not guaranteed

 
Cancellation, postponement and alterations
In the event of a cancellation by yourselves, charges are as follows;
More than ninety days prior to the date = booking fee only.
Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.
Less than one calendar month prior to the date = full amount
Any payments previously made are not refundable.
In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classes as a cancelation.
You may, prior to 8 weeks before the wedding day, or 7 days for celebration cakes, amend or cancel your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.
In the unlikely event that we need to cancel your order any monies paid will be refunded. Cakes Especially reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Cakes Especially and Cakes Especially shall not be liable for any breach of contract resulting from such an event.
Cakes Especially’s liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Cakes Especially, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim.
Cakes Especially shall not, under any circumstances, be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Cakes Especially's statutory liability for death or personal injury arising from any negligence on Cakes Especially’s part or liability imposed by statutory implied terms in Consumer Contracts.
Complaints –
Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously. Any issues must be bought to our attention with 48 hours on collection or delivery to give fair opportunity to assess the nature of the complaint.
 
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the clients responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.